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Returns & Refunds policy
At The Riverside Realm, we want you to love your purchase. If for any reason you are not fully satisfied, returns are accepted on all non-customized items under the following conditions:
Return Window: Items must be shipped back to us within 14 days of delivery.
Condition: Products must be returned in their original, unused condition.
Return Shipping: Customers are responsible for all return shipping costs.
Refund Processing: Refunds will be issued once the item has been received and inspected at our workshop.
Damaged Returns: If an item is returned with damage caused by improper use, packaging, or handling, we reserve the right to deduct an appropriate percentage of the refund to cover the loss in value.
Please note: Customized or personalized items are not eligible for return.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the product to the following address:
The Riverside Realm LLC.
811 Riverside Ave.
Wellsville, Ohio 43968
We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy or just need support with an item you purchased, please contact us by e-mail brad@theriversiderealm.com
The Riverside Realm, llc.
811 Riverside Ave,
Wellsville, Oh 43968
Brad@riversiderealm.com
234-736-1812
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Frequently Asked questions