Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your non customized item to request a return.  All return shipping will be at the expense of the consumer, unless we have approved a documented defect in or materials or manufacturing.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at brad@theriversiderealm.com. Please note that once approved all returns will need to be sent to the following address: 

The Riverside Realm - 811 Riverside Ave.  Wellsville, Ohio  43968

If your return is requested due to a documented defect in our product, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at brad@theriversiderealm.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) can not be returned unless there is an issue with the manufacturing of said product.  Again if we have made an error when producing your order, please let us know immediately and we will rectify the situation.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at brad@theriversiderealm.com.